.png)
.png)
IDT Solution
IDT designed and deployed a private-by-design AI-powered employee assistance chatbot using AWS-native services. Selected folders from the Synology NAS are securely replicated to Amazon S3 using Synology Cloud Sync, creating a controlled, mirrored dataset within the AWS account owned and managed by New Angle Systems.
The chatbot leverages Amazon Q Business to provide natural-language search, summarization, and task guidance across the synchronized S3 data. Security and governance are enforced through AWS IAM and AWS KMS, with encryption in transit and at rest, along with continuous monitoring. The architecture ensures that the chatbot never accesses the production NAS and that no data is used for external model training.
AI-POWERED EMPLOYEE ASSISTANCE CHATBOT ON AWS FOR SYNOLOGY CLIENTS (POC)
Executive Summary
New Angle Systems LLC supports internal teams and partners who rely on large volumes of shared files stored on Synology NAS systems. As documentation, manuals, spreadsheets, and operational files continue to grow, employees increasingly struggle to locate relevant information quickly and act on it consistently.
To address this challenge, New Angle Systems partnered with Innovative Digital Transformation LLC (IDT) to design and deploy an AI-powered employee assistance chatbot on AWS. The solution provides secure, conversational access to a mirrored subset of Synology NAS data synchronized to Amazon S3 within the customer’s AWS environment. Designed as a proof of concept with a clear path to production, the chatbot enables natural-language search, summarization, and task guidance—without touching production NAS systems or exposing data beyond the customer’s AWS tenant.
AI-POWERED EMPLOYEE ASSISTANCE CHATBOT ON AWS FOR SYNOLOGY CLIENTS (POC)
Executive Summary
New Angle Systems LLC supports internal teams and partners who rely on large volumes of shared files stored on Synology NAS systems. As documentation, manuals, spreadsheets, and operational files continue to grow, employees increasingly struggle to locate relevant information quickly and act on it consistently.
To address this challenge, New Angle Systems partnered with Innovative Digital Transformation LLC (IDT) to design and deploy an AI-powered employee assistance chatbot on AWS. The solution provides secure, conversational access to a mirrored subset of Synology NAS data synchronized to Amazon S3 within the customer’s AWS environment. Designed as a proof of concept with a clear path to production, the chatbot enables natural-language search, summarization, and task guidance—without touching production NAS systems or exposing data beyond the customer’s AWS tenant.
New Angle Systems LLC
Case Study
The Challenge
Employees spend significant time manually searching across Synology file shares to find documents, understand procedures, and answer routine questions. This fragmented experience slows internal decision-making, increases Tier-1 support load, and leads to inconsistent responses to partners and customers. The absence of conversational access further limits teams’ ability to quickly extract meaning from documents and act on information.
New Angle Systems required a secure, AWS-native solution that could deliver instant, permission-aware answers while preserving existing storage practices. The solution needed to operate without modifying Synology production systems, avoid data exposure, and support compliance and governance requirements—while improving productivity and reducing time-to-resolution.
The Challenge
Employees spend significant time manually searching across Synology file shares to find documents, understand procedures, and answer routine questions. This fragmented experience slows internal decision-making, increases Tier-1 support load, and leads to inconsistent responses to partners and customers. The absence of conversational access further limits teams’ ability to quickly extract meaning from documents and act on information.
New Angle Systems required a secure, AWS-native solution that could deliver instant, permission-aware answers while preserving existing storage practices. The solution needed to operate without modifying Synology production systems, avoid data exposure, and support compliance and governance requirements—while improving productivity and reducing time-to-resolution.
The Challenge
Employees spend significant time manually searching across Synology file shares to find documents, understand procedures, and answer routine questions. This fragmented experience slows internal decision-making, increases Tier-1 support load, and leads to inconsistent responses to partners and customers. The absence of conversational access further limits teams’ ability to quickly extract meaning from documents and act on information.
New Angle Systems required a secure, AWS-native solution that could deliver instant, permission-aware answers while preserving existing storage practices. The solution needed to operate without modifying Synology production systems, avoid data exposure, and support compliance and governance requirements—while improving productivity and reducing time-to-resolution.
The Benefits
New Angle Systems now has a validated AI-powered solution that transforms how employees interact with shared file systems. Teams can quickly find relevant documents, understand procedures, and receive consistent, context-aware answers—reducing Tier-1 support demand and accelerating internal workflows.
By preserving existing storage systems and isolating the solution from production NAS environments, the approach minimizes risk while strengthening compliance posture. The result is improved productivity, faster resolution of routine requests, and a scalable foundation for production deployment of conversational AI over file-based data.
The chatbot from IDT helps teams find answers fast and handle issues on the spot. It’s cut down on delays and repeat visits, and we appreciate how smoothly IDT is guiding us from trial to production.
Eric Saito, Principal New Angle Systems LLC
