.png)
.png)
Managed Services for Operations and Security
24x7 Monitoring, Observability, Security Operations, and Compliance for AWS Production Workloads
Managed Services
Production workloads require continuous operational coverage and layered security to stay reliable, protected, and audit-ready. Most organizations lack the internal bandwidth to operate 24x7 monitoring alongside a dedicated security operations function, and both disciplines lose focus as engineering priorities shift toward product delivery.
IDT provides managed infrastructure operations and managed security services for companies running production workloads on AWS.
Executive Summary
Operations
#ModelTraining
#DevOpsForAI
#MLPipelines
#DataEngineering
#CloudAI
s
e
r
v
i
c
e
s
24x7 Monitoring and Observability
IDT operates continuous monitoring of the client's infrastructure and applications, ingesting logs, metrics, and traces to produce automated alerting across availability, performance, capacity, and health signals. Alerts are routed into IDT's ticketing system and acknowledged around the clock, with escalation paths defined per incident priority. IDT correlates logs, metrics, and traces to surface root cause and integrates with the client's existing observability tooling.
Incident Management
IDT manages the full incident lifecycle from alert through resolution and postmortem. Incidents are triaged, classified by severity, and escalated with stakeholder communication maintained throughout. Postmortems document root cause, impact, and follow-up items, with findings fed back into monitoring rules and runbooks.
Managed DevOps
IDT provides managed DevOps operations for the client's AWS environment, covering CI/CD pipeline maintenance, infrastructure-as-code management, deployment automation, and ongoing collaboration with the client's engineering team to keep software delivery workflows reliable, repeatable, and aligned with production requirements.
FinOps and Cloud Cost Optimization
IDT provides ongoing cost management for AWS environments, covering rightsizing recommendations, commitment management, and spend anomaly detection to ensure the client's cloud costs remain aligned with actual usage and business priorities.
Backup and Disaster Recovery
IDT manages backup operations, immutable retention policies, and disaster recovery planning for the client's production workloads on AWS. Every engagement includes DR runbook authoring, periodic restore drills to verify recovery capability against agreed RPO and RTO targets, and ransomware tabletop exercises.
Patch Management
IDT manages policy-driven patching across the client's infrastructure including servers and containerized workloads. Patching is executed within approved maintenance windows with rollback procedures documented and tested before any cycle runs.
Security
#ModelTraining
#DevOpsForAI
#MLPipelines
#DataEngineering
#CloudAI
s
e
r
v
i
c
e
s
Managed Security Operations
IDT operates a security operations center built on AWS cloud-native security services, integrated with enterprise-grade security tooling and AI-powered triage. Coverage includes 24x7 security monitoring, alert triage, detection rule tuning, threat-context enrichment, and escalation into the client's incident response workflow.
Application Security
Enterprise engagements include application security coverage spanning static application security testing (SAST), software composition analysis (SCA), container and image security scanning, infrastructure-as-code security scanning, and secrets detection integrated into the client's CI/CD pipelines.
Managed Detection and Response
IDT provides outcome-based threat detection with active containment and response. The service builds on the SOC monitoring foundation and adds threat hunting and response operations, threat correlation, and response actions executed against confirmed threats. Containment recommendations are delivered within defined SLAs for confirmed critical threats, with per-incident reporting and monthly threat readouts tracking detection coverage, mean time to detect, mean time to respond, and dwell time.
Compliance and Assurance
IDT provides continuously managed compliance programs across SOC 2, PCI DSS, CIS, and ISO 27001 frameworks, covering control mapping, automated evidence collection from across the client's IDT-managed services, continuous control monitoring, gap remediation guidance, and auditor liaison.
Production workloads require continuous operational coverage and layered security to stay reliable, protected, and audit-ready. Most organizations lack the internal bandwidth to operate 24x7 monitoring alongside a dedicated security operations function, and both disciplines lose focus as engineering priorities shift toward product delivery.
IDT provides managed infrastructure operations and managed security services for companies running production workloads on AWS.
Executive Summary
Operations
Incident Management
IDT manages the full incident lifecycle from alert through resolution and postmortem. Incidents are triaged, classified by severity, and escalated with stakeholder communication maintained throughout. Postmortems document root cause, impact, and follow-up items, with findings fed back into monitoring rules and runbooks.
Managed DevOps
IDT provides managed DevOps operations for the client's AWS environment, covering CI/CD pipeline maintenance, infrastructure-as-code management, deployment automation, and ongoing collaboration with the client's engineering team to keep software delivery workflows reliable, repeatable, and aligned with production requirements.
24x7 Monitoring and Observability
IDT operates continuous monitoring of the client's infrastructure and applications, ingesting logs, metrics, and traces to produce automated alerting across availability, performance, capacity, and health signals. Alerts are routed into IDT's ticketing system and acknowledged around the clock, with escalation paths defined per incident priority. IDT correlates logs, metrics, and traces to surface root cause and integrates with the client's existing observability tooling.
Patch Management
IDT manages policy-driven patching across the client's infrastructure including servers and containerized workloads. Patching is executed within approved maintenance windows with rollback procedures documented and tested before any cycle runs.
Backup and Disaster Recovery
IDT manages backup operations, immutable retention policies, and disaster recovery planning for the client's production workloads on AWS. Every engagement includes DR runbook authoring, periodic restore drills to verify recovery capability against agreed RPO and RTO targets, and ransomware tabletop exercises.
FinOps and Cloud Cost Optimization
IDT provides ongoing cost management for AWS environments, covering rightsizing recommendations, commitment management, and spend anomaly detection to ensure the client's cloud costs remain aligned with actual usage and business priorities.
Security
Application Security
Enterprise engagements include application security coverage spanning static application security testing (SAST), software composition analysis (SCA), container and image security scanning, infrastructure-as-code security scanning, and secrets detection integrated into the client's CI/CD pipelines.
Managed Security Operations
IDT operates a security operations center built on AWS cloud-native security services, integrated with enterprise-grade security tooling and AI-powered triage. Coverage includes 24x7 security monitoring, alert triage, detection rule tuning, threat-context enrichment, and escalation into the client's incident response workflow.
Compliance and Assurance
IDT provides continuously managed compliance programs across SOC 2, PCI DSS, CIS, and ISO 27001 frameworks, covering control mapping, automated evidence collection from across the client's IDT-managed services, continuous control monitoring, gap remediation guidance, and auditor liaison.
Managed Detection and Response
IDT provides outcome-based threat detection with active containment and response. The service builds on the SOC monitoring foundation and adds threat hunting and response operations, threat correlation, and response actions executed against confirmed threats. Containment recommendations are delivered within defined SLAs for confirmed critical threats, with per-incident reporting and monthly threat readouts tracking detection coverage, mean time to detect, mean time to respond, and dwell time.
Engagement Tiers
IDT structures managed services and security across three engagement tiers, each scaled to match the client's environment complexity, operational requirements, and security posture.
Title | Tier 1 | Tier 2 | Tier 3 |
|---|---|---|---|
Included DevOps Hours | 10 | 25 | 50 |
Included SecOps Hours | 5 | 25 | 50 |